Request TailOne account deletion

This page lets you request deletion of your TailOne customer account without signing in or reinstalling the app.

Send an email to tog20apps@gmail.com with the subject TailOne account deletion request. Include the phone number registered to your TailOne account so support can identify the account. Do not include an OTP, password, UPI PIN or full payment-card details.

Email a deletion request

Sending the email submits the request; opening your email app alone does not. If you cannot use email, contact the same support address from another email account and request an accessible verification method.

What happens next

  1. TailOne support reviews the request and verifies that you control the account. Support may contact you for additional verification. Never share a sign-in OTP.
  2. Once verified, support processes deletion of the customer account and associated information that is not needed for an open order or legitimate retention requirement, and confirms the outcome by email.
  3. If you have an active order, support will explain the options to complete or cancel it before removing information needed to fulfil it.
Order and payment records: These records are retained after account deletion for accounting, payment disputes, fraud prevention or applicable legal requirements. Access is restricted to operational and compliance needs. Retention periods depend on the applicable requirement and payment-provider obligations; email support for details about a particular record. Other account-associated data that does not need to be retained is deleted as part of the verified request.

Requests are handled manually by support. For questions about the status of a request or information that must be retained, email tog20apps@gmail.com.

Read the TailOne Privacy Policy.