TailOne Privacy Policy
Customer app · Effective 10 November 2026
This policy explains how TailOne handles information when you use the TailOne customer app and its tailoring, delivery and payment features. TailOne is operated by the TailOne team. For privacy questions or requests, email tog20apps@gmail.com.
Information we handle
- Account information: your verified phone number, name and Firebase account identifier.
- Location and address: if you grant permission, the app uses your device location to show nearby services and to arrange a requested pickup or delivery. A request can include the address and location needed to fulfil it. Location access is used while you use the relevant app feature; you can revoke permission in Android settings.
- Tailoring and order information: selected designs, garment or size choices, tailoring instructions, order status, pickup/delivery details, prices, timestamps and support correspondence you provide.
- Payment and transaction information: payment amount, order and payment identifiers, payment status and invoice details. Razorpay processes payments. TailOne does not ask you to email card details, UPI PINs or OTPs.
- Notifications and technical information: a push-notification token and app/platform details needed to deliver order updates. Firebase and Android may process technical and service data needed to operate, secure and diagnose their services. The Android app includes Firebase Analytics; Google may collect app/device usage and diagnostic information under its own service terms and settings.
How information is used and shared
We use information to authenticate your account, show nearby tailoring services, create and manage requests, arrange collection and delivery, process payments, provide invoices and support, send relevant notifications, prevent fraud and comply with legal obligations.
To fulfil an order, relevant contact, address, location and order details may be shared with the participating tailor and delivery personnel. Firebase/Google provides authentication, database, hosting, storage, messaging and related infrastructure. Razorpay processes payments. These providers handle information under their own privacy and security terms. We do not sell your personal information.
Retention and deletion
Signing out does not delete account data. You may request account deletion in the app under Profile → Delete Account, or use the web account-deletion request page. Support verifies requests before processing them.
After a verified request, TailOne deletes the account and associated information that is not needed to complete an open order or meet a legitimate retention obligation. Order and payment records are retained after account deletion for accounting, payment disputes, fraud prevention or other applicable legal requirements. Access to retained records is restricted to operational and compliance needs. Retention periods depend on the applicable requirement and payment-provider obligations; contact support for details about a particular record. If an order is active, support will explain the available completion or cancellation steps.
Your choices and security
You can manage location and notification permissions in your device settings, sign out, and contact us to request access to or correction or deletion of information. We use Firebase and payment-provider security controls and limit app access according to account and operational roles. No internet transmission or storage method can be guaranteed completely secure.
Children
TailOne is not designed for children under 13 to create accounts or submit personal information. A parent or guardian who believes a child has provided information should contact support.
Changes to this policy
We may update this policy when the app or its data practices change. The effective date above indicates the latest revision. Material changes will be communicated through the app or another appropriate channel.
Contact: tog20apps@gmail.com